About Us

Last Updated: September 23, 2026

Welcome to Toonfeel at www.toonfeel.com. Toonfeel is an independently operated online apparel retailer based in Queensland, Australia, offering underwear, loungewear, shapewear, and other intimate apparel designed for comfortable everyday wear.

Who We Are

Toonfeel is operated by an Australian individual seller as an independent online retail store. We are not a multi-vendor marketplace or directory, and we do not represent ourselves as an authorized distributor or agent of third-party fashion brands unless explicitly stated on a specific product listing.

Our focus is to provide a straightforward online shopping experience through clear product information, accessible customer support, and practical store policies covering payments, shipping, returns, refunds, and privacy.

What We Offer

Our product selection focuses on everyday comfort, fit, and versatile wear:

  • Underwear: Intimate essentials selected for everyday wear and comfort.
  • Loungewear: Relaxed clothing options suitable for home, leisure, and everyday routines.
  • Shapewear: Shaping garments selected for everyday wear, fit, and comfort.

Our Business Commitments

  • Accurate Product Information: We provide product descriptions, available sizing information, and applicable material details to help customers make informed purchasing decisions before checkout.
  • Product Care Information: We provide applicable product care and hygiene information for intimate apparel. Customers should review product-specific return conditions before making a purchase.
  • Clear Store Policies: We maintain accessible policies covering payments, shipping, returns, refunds, and privacy information across our website.
  • Customer Support: Our support team is available to assist with product questions, sizing inquiries, order updates, shipping and tracking questions, returns, refunds, and other post-purchase matters during our stated support hours.
  • Payment and Data Protection: Checkout payments are processed through Shopify and applicable payment service providers. Toonfeel does not intentionally store full payment card numbers or CVV security codes on its own systems.

Order Fulfillment & Shipping

Orders placed through our website are generally processed within 1–3 business days after payment confirmation.

Toonfeel ships orders to customers in the United States and other eligible international markets, subject to product availability, destination restrictions, and available shipping options.

Standard transit generally takes 6–9 business days after processing, with an estimated total delivery timeframe of 7–12 business days.

Delivery timeframes are estimates and may vary depending on the destination, carrier operations, customs processing, public holidays, weather conditions, address issues, or other logistics circumstances.

Tracking information may be provided after an order has been dispatched, where available.

Business Information

Store Name
Toonfeel

Website
https://www.toonfeel.com

Business Type
Independently operated online retail store (Australian Individual Seller)

Primary Category
Underwear, Loungewear & Shapewear

Business & Return Address
6 Belyando Street
Holmview, QLD 4207
Australia

Customer Support Email
hello@toonfeel.com

Customer Support Phone
+61 406 433 353

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed

Contact Us & Return Inquiries

For questions about our products, sizing, order status, shipping, returns, refunds, or other customer service matters, please contact us through our official support channels:

Email
hello@toonfeel.com

Phone
+61 406 433 353

Website
https://www.toonfeel.com

Return Inquiries: Please do not send a return package to our business address without first contacting Toonfeel. Contact hello@toonfeel.com to confirm return eligibility and receive the applicable return instructions before sending any parcel.