Shipping policy
Last Updated: September 23, 2026
This Shipping Policy explains how Toonfeel processes, ships, and delivers orders placed through www.toonfeel.com. It provides information about order processing times, shipping and transit times, shipping charges, tracking, and delivery issues.
Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.
Business Information
Store Name
Toonfeel
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Website
https://www.toonfeel.com
Email
hello@toonfeel.com
Phone
+61 406 433 353
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
Shipping Destinations
Toonfeel ships orders to customers in the United States and other eligible international markets, subject to product availability, destination restrictions, and the shipping options available at checkout.
Available shipping destinations and shipping options are displayed during checkout based on the delivery address provided.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Shipping & Delivery Timeframes
After processing, standard transit generally takes 6–9 business days, depending on the destination.
The estimated total delivery timeframe is 7–12 business days, including processing and standard transit time.
Delivery timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs processing, public holidays, weather conditions, address issues, or other logistics circumstances.
Shipping Charges
Free Standard Shipping is available on orders shipped within the United States with no minimum purchase requirement.
For international orders, any applicable shipping charges will be displayed at checkout before payment is completed based on the delivery destination and order details.
Order Tracking
Tracking information may be provided after an order has been dispatched, where available.
If tracking information is provided, you can use the tracking details to monitor the delivery status through the applicable carrier's tracking service.
If tracking information does not update or your order appears to be delayed, please contact hello@toonfeel.com so that we can review the shipment and provide assistance.
Customs, Import Taxes & Duties
International shipments may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.
Where applicable, such charges may be payable by the recipient unless otherwise stated at checkout or required by applicable law.
International delivery times may also vary depending on customs processing and other destination-specific requirements.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that the recipient name, street address, apartment or suite number, city, state or region, postal code, and country information are correct before completing your purchase.
If you discover an address error, please contact hello@toonfeel.com as soon as possible and, where possible, before the order has been dispatched.
Once an order has been dispatched, changes to the delivery address may not be possible and may depend on the carrier's available options.
If a delivery cannot be completed because of an incorrect or incomplete address provided by the customer, additional delivery or re-delivery costs may apply where permitted by applicable law.
Lost, Damaged, or Incorrect Deliveries
If your order arrives damaged, contains an incorrect item, or appears to have been lost during transit, please contact hello@toonfeel.com as soon as reasonably possible with your order information and a description of the issue.
Where appropriate, we may request photographs, tracking information, or other relevant details to help us investigate the issue.
Toonfeel will review reported delivery issues and provide an appropriate remedy in accordance with our applicable policies and consumer protection laws. Depending on the circumstances, the remedy may include a replacement, refund, or other remedy available under applicable law.
Nothing in this Shipping Policy limits any consumer guarantee, legal right, or remedy that cannot lawfully be excluded, restricted, or modified.
Undeliverable or Returned Shipments
If a shipment is returned to Toonfeel because of an incorrect or incomplete delivery address, refusal of delivery, an uncollected parcel, or another delivery issue attributable to the customer, please contact us to discuss available options.
Where permitted by applicable law, additional shipping or re-delivery costs resulting from a customer-provided address error or similar customer-related delivery issue may apply.
This section does not limit any rights or remedies available to customers where a delivery issue is caused by Toonfeel or otherwise covered by applicable consumer protection law.
Policy Updates
Toonfeel may update this Shipping Policy from time to time to reflect changes to our services, shipping arrangements, business practices, or applicable legal requirements.
Updated versions will be published on this website with a revised effective date where appropriate.
Contact Us Regarding Shipping
If you have questions about shipping, delivery times, tracking, delivery issues, or your order, please contact Toonfeel:
Store Name
Toonfeel
Email
hello@toonfeel.com
Phone
+61 406 433 353
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
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