Terms of service

Effective Date: August 2026
Governing Law: These Terms of Service are governed by the Competition and Consumer Act 2010 (Cth) (ACL), Australian Commonwealth consumer laws, and the laws of Queensland, Australia. All statutory consumer rights under Australian law prevail over any clause in these terms.
Business Information
Brand Name: Toonfeel
Physical Address: 6 Belyando Street, Holmview, QLD 4207, Australia
Official Website: www.toonfeel.com
Contact Phone: +61 406 433 353
Support Email: hello@toonfeel.com

1. General Terms & Agreement

These Terms of Service (“Terms”) govern your access to and use of the website www.toonfeel.com, including all website content, products, services, and online purchasing facilities operated by Toonfeel. By browsing our website, placing an order, or using our services, you (“Customer”, “You”) fully agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy.
If you do not accept these Terms in full, you are not authorised to use our website or purchase any products from our store. These Terms apply to all visitors, customers, and other users of this website.
Nothing in these Terms excludes, restricts or modifies your non-waivable statutory rights under the Australian Consumer Law, which are mandatory and supersede any contractual terms to the contrary.

2. Eligibility to Use the Service

You must be at least 18 years of age to place orders on this website. If you are under 18 years old, you may only use this website and purchase products with the supervision and consent of a parent or legal guardian, who shall be responsible for all your activities and orders.
You warrant that all information you submit to our website (including name, contact details, delivery address, and payment information) is true, accurate, complete, and up-to-date. You agree not to use false, fraudulent, or misleading information when creating orders or interacting with our platform.

3. Product Information & Accuracy

Toonfeel endeavours to ensure all product descriptions, images, specifications, pricing, and promotional content displayed on www.toonfeel.com are accurate and complete. However, minor visual variations including colour difference due to screen display settings, lighting conditions, or minor manufacturing variances do not constitute faulty or non-conforming goods, subject to ACL guidelines.
We reserve the right to update, modify, or discontinue any product design, specification, or product line at any time without prior notice.
ACL Compliance Note: All products sold by Toonfeel are covered by statutory consumer guarantees of acceptable quality, fitness for purpose, and accurate description. No store term can override these legal guarantees.

4. Pricing & Payment Terms

All prices displayed on our website are denominated in Australian Dollars (AUD) and include Australian Goods and Services Tax (GST) unless otherwise explicitly stated.
Shipping fees, delivery surcharges for remote areas, and additional service fees (if applicable) are displayed separately at checkout and are the customer’s responsibility unless otherwise specified in promotional offers.
We reserve the right to correct pricing errors, typos, or inaccurate pricing information. If a product is listed at an incorrect price due to technical error, system glitch, or typographical mistake, Toonfeel reserves the right to cancel or refuse orders placed under incorrect pricing conditions, even if the order has been confirmed.
All payments must be completed via the authorised payment methods available on our Shopify checkout page. You authorise us and our third-party payment processors to charge your selected payment method for all ordered products and applicable fees.

5. Order Acceptance & Cancellation

Submission of an online order constitutes an offer to purchase products from Toonfeel. Your order is only confirmed and legally binding once we send you an official order confirmation email.
Toonfeel reserves the right to refuse, cancel, or suspend any order in the following lawful circumstances:
  • Product stock unavailability or supply chain disruption;
  • Detection of fraudulent transactions, unauthorised payment activity, or suspicious order behaviour;
  • Violation of these Terms of Service by the customer;
  • Incorrect product pricing or product information caused by system errors;
  • Legal or regulatory restrictions preventing order fulfilment.
If we cancel your order prior to dispatch for the above reasons, we will issue a full refund of all paid amounts immediately. This clause does not affect your statutory ACL rights for confirmed, fulfilled orders.

6. Shipping, Delivery & Risk Title

Delivery times provided on our website or in order confirmations are estimates only and are not legally binding deadlines. Delays may occur due to courier processing, public holidays, weather conditions, or unforeseen logistics issues.
Risk of loss, damage, or theft of products transfers to the customer upon successful delivery to the nominated delivery address. For orders lost or damaged in transit, Toonfeel will coordinate remedies in compliance with Australian consumer law, including replacement or refund options.
Customers are responsible for providing accurate and complete delivery information. Redelivery fees incurred due to incorrect addresses, missed deliveries, or customer collection failure are the customer’s responsibility.

7. Returns, Refunds & Replacements

All return, refund, replacement, and remedy rights are governed strictly by our official Return & Refund Policy and the Australian Consumer Law.
Statutory consumer guarantee remedies for faulty, defective, or non-compliant products cannot be excluded or limited. Voluntary change-of-mind return terms are offered as an additional customer benefit and do not replace legal statutory rights.

8. Intellectual Property Rights

All content on www.toonfeel.com, including but not limited to brand logos, product images, text descriptions, graphics, website design, layout, copywriting, and trademarks, is the exclusive intellectual property of Toonfeel.
You may not copy, reproduce, distribute, modify, resell, publish, or commercially exploit any website content, brand assets, or product materials without our explicit written approval.
No intellectual property rights are transferred to customers through product purchase or website usage. All limited rights granted are strictly for personal, non-commercial use only.

9. Website Usage Prohibitions

You agree not to:
  • Use our website for any illegal, unlawful, fraudulent, or unauthorised purpose;
  • Disrupt, interfere with, or damage the website’s server, network, or technical functionality;
  • Upload viruses, malware, or harmful code to the website;
  • Scrape, crawl, or harvest website data, customer information, or product content for commercial use;
  • Impersonate Toonfeel staff or falsely represent affiliation with our brand;
  • Submit false, misleading, or fraudulent order or inquiry information.
We reserve the right to suspend or permanently restrict website access for users who violate these usage rules.

10. Privacy & Data Protection

All personal information collected through your website usage and order transactions is managed in accordance with our Privacy Policy and the Australian Privacy Act 1988. Your use of our website constitutes agreement to our data collection, usage, and storage practices as outlined in the Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by Australian law, Toonfeel shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website or products, including but not limited to lost profits, lost data, or incidental commercial losses.
Critical ACL Exception: This liability limitation does not apply to liability for breach of Australian consumer guarantees, personal injury or death caused by defective products, or any liability that cannot be excluded under Australian federal law.

12. Policy Amendments & Updates

Toonfeel reserves the right to revise, update, or amend these Terms of Service at any time to comply with Australian legal amendments, industry standards, or business adjustments. Updated terms will be published on www.toonfeel.com and take effect immediately upon publication.
Continued use of our website and placement of orders after policy updates constitute acceptance of the revised Terms of Service.

13. Severability Clause

If any clause of these Terms of Service is found to be invalid, illegal, or unenforceable by an Australian court or regulatory authority, the remaining clauses shall remain in full force and effect. No invalid clause shall affect the enforceability of remaining statutory and contractual terms.

14. Dispute Resolution

These Terms are governed by the laws of Queensland, Australia. In the event of any dispute arising from product purchases, website usage, or service terms, parties shall first attempt informal resolution via our customer support team.
Unresolved consumer disputes may be escalated to the Australian Competition and Consumer Commission (ACCC) or the Queensland Civil and Administrative Tribunal (QCAT) in accordance with Australian consumer dispute resolution procedures.

15. Contact Information

For all enquiries, feedback, or disputes relating to these Terms of Service, please contact our support team:
Email: hello@toonfeel.com
Phone: +61 406 433 353
Address: 6 Belyando Street, Holmview, QLD 4207, Australia