Terms of service
Last Updated: September 23, 2026
These Terms of Service govern your access to and use of www.toonfeel.com, including browsing the website, viewing products, placing orders, and using our online shopping services.
By using this website or placing an order, you agree to be bound by these terms as well as our Privacy Policy, Shipping Policy, and Returns and Refunds Policy. Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be lawfully excluded, restricted, or modified under applicable Australian Consumer Law or other mandatory consumer protection laws applicable to your purchase.
Business Information
Store Name
Toonfeel
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Website
https://www.toonfeel.com
Email
hello@toonfeel.com
Phone
+61 406 433 353
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
Website Use & Customer Information
You agree to use our website only for lawful shopping purposes and in accordance with these Terms.
You must provide accurate, complete, and current information when placing an order or contacting Toonfeel. You must not knowingly provide false, fraudulent, misleading, or materially incomplete information.
You must not interfere with the operation, security, or functionality of the website, attempt unauthorized access, introduce malicious code, or engage in fraudulent or unlawful activities.
Where permitted by applicable law, Toonfeel may take reasonable action regarding orders or website activity where necessary to address misuse, security concerns, fraud, or unlawful conduct.
Product Information & Presentation
We make reasonable efforts to ensure that product descriptions, images, specifications, size information, pricing, and availability displayed on our website are accurate and clear.
Product colors may appear slightly different depending on your monitor, screen settings, lighting conditions, and device configuration. Minor variations may also occur due to manufacturing processes.
We may update product descriptions, specifications, designs, or availability from time to time. Such changes will not affect orders that have already been confirmed and paid.
Pricing, Currency & Transparent Billing
Prices displayed on our website are presented in United States Dollars (USD).
The product price, applicable shipping information, available payment methods, and any charges collected through checkout will be displayed before you complete your purchase.
We provide Free Standard Shipping on orders shipped within the United States with no minimum purchase requirement.
We may correct obvious pricing, typographical, or technical system errors. If a clear pricing error affects an order, we may contact you to clarify the issue or cancel the affected order to the extent permitted by applicable law. If an affected order is cancelled, amounts paid for the cancelled order will be refunded to the original payment method .
Payment
Payment methods currently available at checkout include Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Bancontact, and BLIK.
The payment methods available for your order will be displayed at checkout before payment is completed.
Order Placement & Acceptance
When you submit an order through our website, you are requesting to purchase the selected products at the price and on the terms displayed during checkout.
After an order is submitted, you may receive an automated order confirmation email containing your order details.
An order may be reviewed before fulfillment for reasons including product availability, payment authorization, pricing errors, suspected fraud, or other legitimate operational or legal reasons.
If Toonfeel is unable to fulfill an order, we will notify you and refund amounts paid for the affected order .
Nothing in this section limits any rights or remedies available to you under applicable consumer protection law.
Order Processing, Fulfillment & Shipping
We ship to customers in the United States and other eligible international markets.
Orders are generally processed within 1–3 business days after payment confirmation.
After processing, standard transit generally takes approximately 6–9 business days, depending on the destination and carrier conditions.
The estimated total delivery timeframe is approximately 7–12 business days.
Free Standard Shipping is available on orders shipped within the United States with no minimum purchase requirement.
For international orders, any applicable shipping charges will be displayed at checkout before payment is completed.
Tracking information may be provided after an order has been dispatched, where available.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, customs processing, address issues, or other logistics disruptions.
Customers are responsible for providing a complete and accurate delivery address. If you discover an address error, please contact hello@toonfeel.com as soon as possible before the order is dispatched.
Returns, Refunds & Free Return Policy
Returns, refunds, replacements, and other applicable remedies are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Eligible returns may be requested within 30 calendar days from delivery.
Restocking Fee: $0.00. Toonfeel does not charge restocking fees on eligible returns.
Toonfeel covers the return shipping costs for eligible returns and will provide return instructions and prepaid return shipping labels .
For products that are defective, damaged, or incorrect, Toonfeel will review the issue and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, the remedy may include a replacement, refund, or other remedy available under applicable law.
Nothing in these Terms or our Return & Refund Policy excludes, restricts, or modifies any mandatory consumer right, guarantee, or remedy.
Intellectual Property
Unless otherwise stated, content published on www.toonfeel.com, including text, product descriptions, graphics, photographs, logos, website design, and other materials, is owned by or licensed to Toonfeel and may be protected by applicable intellectual property laws.
You may access and use website materials for personal, non-commercial shopping purposes.
You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Toonfeel content or brand materials without appropriate authorization, except where permitted by law.
Prohibited Website Activities
You must not use our website to:
- Engage in fraudulent, unlawful, or unauthorized conduct;
- Interfere with website operations, security, or functionality;
- Transmit viruses, malware, or other harmful code;
- Attempt unauthorized access to website systems, servers, databases, or accounts;
- Harvest, scrape, or collect personal customer information for unauthorized purposes;
- Impersonate Toonfeel or falsely claim an association with our store; or
- Submit intentionally false, fraudulent, or misleading information.
Where permitted by applicable law, Toonfeel may restrict or suspend access to the website where reasonably necessary to address misuse, security concerns, fraud, or unlawful activity.
Privacy & Data Protection
Personal information collected through the website and in connection with orders is handled in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for information about the types of personal information we collect, how we use it, how it may be shared with service providers, and the privacy choices available to you.
Limitation of Liability
To the extent permitted by applicable law, Toonfeel is not responsible for indirect or consequential loss arising from your use of the website or products where such liability can lawfully be excluded.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, legal right, remedy, or liability that cannot lawfully be excluded, restricted, or modified.
Changes to These Terms
Toonfeel may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Updated Terms will be published on this website with a revised effective date where appropriate.
Changes will generally apply prospectively to future use of the website and future orders, unless otherwise required or permitted by applicable law.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
If the provision cannot be made enforceable, it will be severed to the extent necessary, and the remaining provisions will continue to operate to the extent permitted by law.
Dispute Resolution
If you have a concern regarding an order, product, delivery, return, refund, or service, we encourage you to contact Toonfeel first so that we can review the matter and try to resolve it promptly.
You may contact us using the details provided below. We will consider complaints and requests in good faith and in accordance with applicable law.
You may also have access to consumer protection agencies, dispute resolution services, courts, tribunals, or other appropriate authorities depending on your location and the nature of the dispute.
Governing Law
These Terms are governed by the laws applicable in Queensland, Australia, subject to any mandatory consumer rights and protections that apply to your purchase under applicable law.
Nothing in this governing-law provision prevents you from relying on any mandatory consumer protection rights or remedies that cannot lawfully be excluded or limited.
Contact Us Regarding Terms
If you have questions about these Terms of Service, an order, a product, shipping, returns, refunds, or a consumer rights issue, please contact Toonfeel:
Store Name
Toonfeel
Email
hello@toonfeel.com
Phone
+61 406 433 353
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
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