Privacy policy
Last Updated: September 23, 2026
This Privacy Policy explains how Toonfeel ("we", "us", or "our"), operated by an Australian individual seller, collects, uses, holds, and discloses personal information when you visit or make purchases through www.toonfeel.com.
We are committed to handling personal information in a transparent and responsible manner. This Privacy Policy is intended to describe our information handling practices and, where applicable, our obligations under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable privacy laws in the jurisdictions where we offer our services.
Business Information
Store Name
Toonfeel
Website
https://www.toonfeel.com
Email
hello@toonfeel.com
Phone
+61 406 433 353
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
Information We Collect
We collect and hold personal information that is reasonably necessary to operate our online store, process and fulfill orders, arrange delivery, provide customer support, manage returns and refunds, maintain website functionality, and comply with applicable legal obligations.
The types of personal information we may collect and hold include:
- Personal and Contact Information: Name, email address, phone number, billing address, shipping address, and other contact details provided when placing an order or contacting us.
- Order and Transaction Information: Purchased products, order details, order history, transaction records, selected product options, and customer service communication records.
- Payment Information: Information necessary to authorize and process payments through the payment methods and payment service providers available at checkout. This may include limited payment-related information such as card type or limited transaction identifiers. Toonfeel does not intentionally store full payment card numbers or CVV security codes on its own systems.
- Technical and Browsing Information: Device type, browser information, IP address, approximate location information, time zone, website activity, cookies, and similar identifiers or technical information.
We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and permitted or required by applicable law.
How We Collect Personal Information
We may collect personal information through the following methods:
- Directly From You: When you place an order, create or use an account, contact our support team, submit a customer service inquiry, request a return or refund, or otherwise provide information to us.
- Automatically: Through cookies, log files, analytics tools, and similar technologies when you browse or interact with our website.
- From Service Providers: From payment service providers, shipping and logistics providers, technology providers, and other service providers when necessary to process transactions, fulfill orders, provide services, or support our website.
How We Use Personal Information
We may use personal information for the following purposes:
- Processing, fulfilling, and managing orders placed through our website.
- Arranging shipment and delivery of purchased products.
- Send transactional communications, such as order confirmations, shipping updates, tracking information, and other service-related messages.
- Providing customer support and responding to questions or requests.
- Managing returns, refunds, and other order-related matters.
- Maintaining, improving, and monitoring website functionality and performance.
- Detecting, preventing, and investigating fraud, unauthorized transactions, misuse, and security issues.
- Analyzing website usage and measuring the effectiveness of marketing or advertising activities
- Complying with applicable tax, accounting, legal, regulatory, and record-keeping requirements.
Where required by applicable law, we will obtain consent or provide an appropriate opportunity to make choices before using personal information for direct marketing or certain tracking and advertising activities.
Marketing communications may be sent where permitted by applicable law. You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the applicable communication.
Sharing and Disclosure of Personal Information
We do not sell personal information to third parties for monetary consideration.
We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business and provide services to you. These may include:
- E-Commerce Platform: Shopify, which provides website, e-commerce, checkout, and related platform services.
- Payment Service Providers: Payment providers and payment networks used to process transactions through payment methods available at checkout, which may include Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Bancontact, and BLIK.
- Shipping and Logistics Providers: Postal services, courier companies, fulfillment providers, and related logistics partners needed to deliver orders and provide shipment or tracking services where available.
- Analytics and Advertising Services: Service providers such as Google Analytics and Pinterest or their applicable technologies, where used on our website, to help analyze website traffic, understand customer interactions, and measure marketing or advertising performance.
- Professional and Legal Service Providers: Service providers, advisers, or authorities where disclosure is reasonably necessary to comply with applicable law, protect our rights, prevent fraud, or address legal or security matters.
Service providers may process personal information as necessary to provide their services to Toonfeel and in accordance with their applicable privacy, contractual, and legal obligations.
Overseas Disclosure and International Processing
Because Toonfeel uses third-party technology, payment, analytics, advertising, shipping, and other service providers, personal information may be disclosed to or processed by recipients located outside Australia.
Depending on the services used and where those providers operate or maintain their systems, overseas recipients may be located in countries including the United States and other countries where our service providers or their infrastructure are located.
The specific countries involved may vary depending on the service providers used by Toonfeel and the services required to operate our online store.
Payment Security and Data Protection
Payment information is processed through Shopify and/or applicable payment service providers used for transactions through our website. Toonfeel does not intentionally store full payment card numbers, CVV security codes, or full banking credentials on its own systems.
We maintain reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Cookies and Tracking Technologies
Toonfeel uses cookies and similar technologies to support essential website functions, maintain shopping cart functionality, remember preferences, understand website usage, and, measure advertising or marketing performance.
Based on the technologies enabled on our website—which may be provided by Toonfeel or by third-party service providers.
You may be able to manage or disable certain cookies through your browser settings or other privacy controls provided on our website. Disabling certain cookies may affect some website functionality.
Where required by applicable law, we will provide appropriate choices regarding certain cookies, tracking technologies, or targeted advertising activities.
Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include:
- Access: Request access to personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of personal information where permitted by applicable law and subject to applicable exceptions.
- Marketing Opt-Out: Unsubscribe from promotional communications at any time.
- Other Statutory Rights: Exercise additional rights that may apply under the privacy laws of your jurisdiction.
California and Other U.S. Privacy Rights
If you are a California resident and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to Toonfeel's processing of your personal information, you may have certain rights, subject to applicable legal requirements and exceptions.
These rights may include the right to know about personal information collected and used, the right to request deletion or correction, the right to opt out of the sale or sharing of personal information , and the right to receive equal treatment for exercising applicable privacy rights.
Toonfeel does not sell personal information for monetary consideration. If our use of a particular advertising or tracking technology constitutes "sharing" for cross-context behavioral advertising under applicable California law, applicable opt-out rights may apply.
California privacy rights apply only where the CCPA and its implementing requirements apply to the business and the relevant consumer.
Do Not Sell or Share My Personal Information
Toonfeel does not sell personal information for monetary consideration.
Where applicable law provides a right to opt out of the sale or sharing of personal information, including sharing for cross-context behavioral advertising, you may submit a request by contacting hello@toonfeel.com.
We will process applicable privacy requests in accordance with the requirements of the law that applies to the request.
Privacy Requests and Verification
To exercise an applicable privacy right, please contact hello@toonfeel.com and include your name, the email address associated with your purchase or inquiry , and the nature of your request.
We may need to verify your identity before completing certain privacy requests. We will only request information reasonably necessary to verify and process the request.
We will respond to privacy requests within the timeframe required by applicable law. Where a particular privacy law permits an extension, we may extend the response period as permitted by that law.
Privacy Complaints
If you believe Toonfeel has handled your personal information in a manner that does not comply with applicable privacy requirements, you may submit a privacy complaint to hello@toonfeel.com.
Please provide sufficient information to help us understand the nature of your concern, including the relevant circumstances and any supporting information you consider appropriate.
We will review and investigate privacy complaints and respond within a reasonable period, taking into account the nature and complexity of the complaint and any applicable legal requirements.
If you are not satisfied with our response or believe your complaint has not been appropriately resolved, you may have the right to contact the relevant privacy regulator or authority in your jurisdiction. In Australia, this may include the Office of the Australian Information Commissioner (OAIC).
Children's Privacy
Our website is intended for general consumers and is not directed specifically to children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us at hello@toonfeel.com.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, process and manage orders, respond to customer inquiries, handle returns or refunds, prevent fraud, resolve disputes, and satisfy applicable legal, tax, accounting, or record-keeping requirements.
When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations and legitimate business requirements.
Data Security
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, modification, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Policy Updates
Toonfeel may update this Privacy Policy from time to time to reflect changes to our business practices, information handling procedures, services, or applicable legal requirements.
Updated versions will be published on this website with a revised effective date where appropriate.
Contact Us Regarding Privacy
If you have questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or want to submit a privacy complaint, please contact Toonfeel:
Store Name
Toonfeel
Email
hello@toonfeel.com
Phone
+61 406 433 353
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
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