Payment Terms
Effective Date: August 2026
Governing Law: These Payment Terms are governed by the Competition and Consumer Act 2010 (Cth) (ACL), Australian Competition and Consumer Commission (ACCC) fair trading and pricing rules, and general Queensland commercial law. All Australian statutory consumer rights prevail over any conflicting payment terms.
Business Information
Brand Name: Toonfeel
Physical Address: 6 Belyando Street, Holmview, QLD 4207, Australia
Official Website: www.toonfeel.com
Contact Phone: +61 406 433 353
Support Email: hello@toonfeel.com
1. Policy Overview
These Payment Terms govern all payment transactions, pricing, billing, pre-authorisation, transaction verification, refund reconciliation and payment dispute rules for purchases made via www.toonfeel.com. This policy aligns with Australian fair trading laws, prohibits unfair contract terms, and upholds all consumer guarantee rights under the ACL. By completing checkout and submitting payment, you acknowledge and accept these Payment Terms in full.
2. Currency, Pricing & GST Compliance
All product and service prices displayed on this website are quoted inAustralian Dollars (AUD). All displayed prices are GST inclusive in compliance with Australian GST legislation, unless explicitly stated otherwise on individual product pages.
In accordance with ACCC mandatory upfront pricing rules, all compulsory fees, including standard shipping charges and mandatory surcharges, are fully disclosed at checkout prior to payment completion. No hidden fees or undisclosed charges will be applied to customer orders.
Toonfeel reserves the right to update product pricing, promotional pricing and fee structures at any time without prior notice. Price changes will only apply to future orders and will not affect confirmed, paid orders.
3. Accepted Payment Methods
Toonfeel only accepts secure, authorised payment methods processed via our official Shopify checkout system and accredited Australian payment processors. Available payment options will be displayed during the checkout process.
We do not accept offline cash payments, bank deposits via manual request, third-party unauthorised transfers or direct cryptocurrency payments. Any payments submitted via unapproved methods will not be recognised, and orders will not be fulfilled.
4. Payment Authorisation & Order Validation
Upon checkout submission, your selected payment method may be subject to temporary pre-authorisation to verify valid funds and prevent fraudulent transactions. Pre-authorisation holds are temporary and will be released in accordance with your financial institution’s processing timelines if the order is cancelled or unfulfilled.
An order is only confirmed and approved for processing once payment is successfully authorised and cleared. Pending, failed, declined or disputed payments will result in order cancellation or suspension until payment validation is complete.
We reserve the right to conduct basic transaction verification checks to comply with Australian anti-fraud requirements and protect customer security. This may include order confirmation, identity verification or billing address validation.
5. Transaction Security & Data Protection
All online payment transactions are processed via encrypted SSL secure connections. Toonfeel does not store full credit card, debit card or sensitive banking details on our website or internal servers.
All payment data handling complies with the Australian Privacy Act 1988 and relevant payment industry security standards. Payment information is solely used for order transaction processing and fraud prevention, and will never be sold, rented or shared with unauthorised third parties.
6. Payment Surcharges & Fees
In compliance with ACCC surcharge rules, we only pass on legitimate payment processing fees where applicable and will clearly display any payment method surcharges at checkout before finalising payment.
No administrative fees, processing fees or hidden charges will be applied for standard order payments, valid refunds or legitimate payment disputes covered under Australian consumer law.
7. Refund Reconciliation & Payment Reversals
All approved refunds will be processed back to the original payment method used to complete the transaction, in line with our Return & Refund Policy and ACL remedy requirements.
Standard refund processing is completed within 3–7 business days from approval. Bank delays, financial institution processing times or international gateway hold periods are external and may extend the final credit arrival time, which is beyond our control.
For statutory remedy claims (faulty goods, misdescribed products, transit damage), full refunds including eligible shipping fees will be processed in full without deduction or admin charges.
8. Failed Payments, Duplicate Charges & Correction
If a duplicate charge, incorrect charge, payment failure error or system processing error occurs, customers must contact our support team with transaction evidence. Toonfeel will investigate and resolve valid errors promptly by issuing adjustments, reversals or full refunds as applicable.
Any overcharged amounts will be fully refunded in compliance with Australian consumer fair trading obligations.
9. Fraudulent Payment & Order Suspension
We reserve the right to suspend, cancel or refuse any order where we detect suspicious transaction activity, unauthorised payment use, fraudulent billing information or potential payment misconduct.
Fraudulent transaction reporting will be referred to relevant Australian financial security and law enforcement bodies where necessary. All valid customer statutory rights for legitimate orders remain unaffected by this clause.
10. Unfair Contract Term Exclusion
Nothing within these Payment Terms operates to exclude, restrict or modify a customer’s non-waivable statutory rights under the Australian Consumer Law. No clause imposes unfair fees, one-sided penalties or unreasonable payment obligations prohibited under Australian fair trading regulations.
11. Policy Updates
Toonfeel may update these Payment Terms to comply with changes to Australian consumer law, ACCC guidelines, payment provider rules or business requirements. Updated terms will be published on www.toonfeel.com and take effect immediately upon publication. Continued use of our checkout system constitutes acceptance of the latest terms.
12. Payment Enquiries & Disputes
For all payment-related enquiries, transaction disputes, refund follow-ups and billing questions, please contact our official support team:
Email: hello@toonfeel.com
Phone: +61 406 433 353
Address: 6 Belyando Street, Holmview, QLD 4207, Australia
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