Refund policy
Last Updated: September 23, 2026
This Return & Refund Policy explains the return, replacement, and refund procedures for purchases made through Toonfeel at www.toonfeel.com.
This policy is subject to applicable Australian Consumer Law (ACL). Nothing in this policy limits, excludes, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.
Business Information
Store Name
Toonfeel
Website
https://www.toonfeel.com
Email
hello@toonfeel.com
Phone
+61 406 433 353
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
Australian Consumer Law Rights
Under the Australian Consumer Law, products come with consumer guarantees that cannot be excluded. If a product is faulty, defective, damaged, incorrectly supplied, or does not match its description, customers may be entitled to remedies required under applicable consumer protection laws, which may include repair, replacement, refund, or another appropriate remedy depending on the circumstances.
These statutory consumer rights apply independently of the voluntary return conditions described below.
30-Day Voluntary Return Window
Toonfeel offers a voluntary 30-calendar-day return window from the date of delivery for eligible change-of-mind returns.
These voluntary return conditions do not limit any consumer guarantee, statutory right, or remedy that applies under applicable law.
Restocking Fees
Restocking Fee: $0.00. Toonfeel does not charge a restocking fee for eligible returns.
Return Shipping Costs
Eligible Returns:
Toonfeel covers the return shipping costs for eligible returns, including eligible voluntary change-of-mind returns.
Faulty, Damaged, or Incorrect Items:
If you receive a faulty, damaged, or incorrect product, please contact hello@toonfeel.com as soon as reasonably possible after discovering the issue. Toonfeel will review the request and provide an appropriate remedy in accordance with applicable law, which may include a replacement, refund, or return shipping assistance .
Return Method
Returns are processed by mail according to the instructions provided by Toonfeel.
To request a return:
- Contact hello@toonfeel.com with your order number, product details, and reason for the return.
- Our support team will review your request and provide return instructions where the return is eligible.
- Return the item according to the instructions provided by Toonfeel.
- Provide the requested tracking information, so that we can monitor the return shipment.
Please do not send a return to the return address without first contacting Toonfeel and receiving return instructions.
Return Address
6 Belyando Street
Holmview, QLD 4207
Australia
Refund Processing
Once an eligible returned item is received and reviewed, an approved refund will generally be issued to the original payment method used during checkout.
Toonfeel generally processes approved refunds within 1–3 business days after the return has been received and reviewed.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
For eligible returns, the applicable refund amount will be determined in accordance with this policy and applicable law. Since Toonfeel provides free standard shipping for orders shipped within the United States, no original shipping charge will be deducted where no shipping fee was paid.
Replacements and Other Remedies
Where a product is faulty, damaged, incorrectly supplied, or otherwise covered by a consumer guarantee or other legal right, Toonfeel will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances and applicable requirements, the remedy may include a replacement, refund, repair, or another appropriate solution.
Policy Updates
Toonfeel may update this Return & Refund Policy from time to time to reflect changes to our business operations, return procedures, or applicable consumer protection requirements.
Updated versions will be published on this page with a revised update date where appropriate.
Contact Us Regarding Returns
For questions regarding returns, refunds, replacements, or product issues, please contact Toonfeel:
Store Name
Toonfeel
Email
hello@toonfeel.com
Phone
+61 406 433 353
Business Address
6 Belyando Street
Holmview, QLD 4207
Australia
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Closed
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